Your coverage has begun.
Now learn how to use it.
Coverage is in place but the work is not over. The first 6-12 months are when most people get their care set up correctly - or get it wrong in ways that cost them later. Pick your state and insurance above to see what to focus on first.
Your priorities right now
These priorities depend on which coverage you have. Pick your insurance above and the cards below will rebuild for your specific situation.
Pick your insurance above to see your specific priorities.
Different coverage types need different attention in the first year - we'll show only what matters for yours.
Terms to know
The language you'll meet first. Tap any to expand.
The list of medications your Part D or Medicare Advantage drug plan covers, organized into tiers: Tier 1 (preferred generics, lowest copay), Tier 2 (generics), Tier 3 (preferred brand), Tier 4-5 (specialty/non-preferred, highest copay).
The formulary is the most important annual change to track. Drugs can be removed, moved to higher tiers, or have new prior auth requirements - all without warning except via the Annual Notice of Change each September.
The set of doctors, hospitals, and pharmacies your plan has contracted with.
Original Medicare has no network - any provider who accepts Medicare assignment counts.
Medicare Advantage has networks - in-network only except true emergencies. Going out-of-network on MA can cost everything.
Medicare Advantage pharmacy networks are separate from medical networks - your in-network doctor might use an out-of-network pharmacy.
Medicare and ACA-compliant plans cover a list of preventive services at $0 - no deductible, no copay - when delivered by an in-network provider AND coded correctly.
If you mention a new symptom during a preventive visit, the visit may be re-coded as a problem visit with a copay. Schedule the two separately when possible.
The Welcome to Medicare visit (G0402) is free in your first 12 months only. The Annual Wellness Visit (G0438/G0439) is free every 12 months after.
The rule for which insurance pays first when you have more than one. Medicare is primary in most cases at age 65+.
Exceptions: Working with employer coverage (>20 employees) - employer is primary. VA for VA care - VA pays. Medicaid is always last.
For TFL: Medicare pays first, TFL fills the rest. For FEHB-with-Medicare: Medicare pays first, FEHB plan pays second.
Three different periods, often confused:
1. Medicare Annual Election Period (Oct 15 - Dec 7): change Part D and Medicare Advantage for the next year.
2. MA Open Enrollment Period (Jan 1 - Mar 31): switch MA plans or return to Original Medicare.
3. Medigap Open Enrollment Period (one-time, 6 months from Part B effective date): the only window for guaranteed-issue Medigap in 47 states.
Two documents your Medicare Advantage or Part D plan must send each year:
ANOC (Annual Notice of Change): arrives by Sep 30 each year. Shows every change for the next plan year - premium, formulary, network, benefits. The single most important piece of mail your plan sends.
EOC (Evidence of Coverage): the full plan handbook - what is covered, prior auth rules, appeals. Hundreds of pages but the table of contents is your friend.
Plain-language definitions for the acronyms you will meet most.
- PCP
- Primary Care Provider - your main doctor and care coordinator.
- EOB
- Explanation of Benefits - insurance summary of what was billed, what they paid, and what you owe.
- MSN
- Medicare Summary Notice - the Original Medicare equivalent of an EOB, mailed quarterly.
- EOC
- Evidence of Coverage - your plan's full coverage handbook.
- ANOC
- Annual Notice of Change - the document showing every change to your plan for next year. Mailed by Sep 30.
- MAPD
- Medicare Advantage with Prescription Drug coverage - bundled plan.
- PDP
- Prescription Drug Plan - standalone Part D, used with Original Medicare.
- MOOP / OOP
- Maximum Out-of-Pocket / Out-of-pocket - the most you pay in a year before plan covers 100%.
- LIS
- Low-Income Subsidy (Extra Help) - federal program reducing Part D costs for low-income beneficiaries.
- MSP
- Medicare Savings Program - state-run programs (QMB, SLMB, QI) that pay Medicare premiums and cost-sharing.
- QMB
- Qualified Medicare Beneficiary - the highest tier of MSP. Medicaid pays all Medicare cost-sharing.
- IPPE
- Initial Preventive Physical Exam - the "Welcome to Medicare" visit, free in your first 12 months only.
- AWV
- Annual Wellness Visit - the free annual preventive visit after your IPPE.
- SEP
- Special Enrollment Period - a window outside Open Enrollment when you can change coverage (loss of other coverage, move, etc.).
- DEERS
- Defense Enrollment Eligibility Reporting System - the database that confirms TFL eligibility.
- RAPIDS
- Real-time Automated Personnel Identification System - the office that issues military ID and updates DEERS.
- MRA
- Medicare Reimbursement Account - some FEHB plans (BCBS, GEHA, NALC) reimburse part of your Part B premium.
- FEHB
- Federal Employees Health Benefits - federal employee and retiree insurance.
- TFL
- TRICARE for Life - military retiree health coverage that wraps around Medicare.
- SHIP
- State Health Insurance Assistance Program - free Medicare counseling in every state. Find yours at shiphelp.org.
- AAA
- Area Agency on Aging - your local senior services hub. Call 1-800-677-1116.
- FQHC
- Federally Qualified Health Center - sliding-scale community clinic. Find one at findahealthcenter.hrsa.gov.
- HCBS
- Home and Community-Based Services - Medicaid waiver services for in-home and community care.
- FPL
- Federal Poverty Level - income guideline used by many programs ($15,960 single, 2026).
- IRMAA
- Income-Related Monthly Adjustment Amount - higher Medicare premium for higher incomes (single $109K+, joint $218K+ in 2026).
- NEMT
- Non-Emergency Medical Transportation - Medicaid benefit covering rides to medical appointments.
- 340B
- Federal drug-pricing program - FQHCs and certain hospitals access deeply discounted prescription drugs.
What most people get wrong
Ten beliefs about new coverage that cost people money or access. Tap any to see the reality.
Medicare covers about 80% of approved services for hospital and physician care. It does NOT cover routine dental, vision, hearing aids, custodial long-term care, or most non-emergency international care. Without supplemental coverage there's no annual out-of-pocket maximum - your 20% coinsurance can grow without limit during a serious illness.
Network status and coverage are different. A doctor can be in your network but order a procedure that requires prior authorization the plan denies, refer you to an out-of-network specialist, send labs to an out-of-network facility, or admit you to an out-of-network hospital. Always verify each step, not just the doctor.
Preventive services are $0 ONLY when coded as preventive. If you mention a new symptom during your annual wellness visit, the visit may be re-coded as a problem visit with a copay. Schedule preventive visits separately from problem-focused visits when possible. Don't be the person whose 'free' physical generates a $400 bill.
Three different periods often confused: (1) Medicare Annual Election Period: Oct 15 - Dec 7 each year, for choosing/changing Part D and Medicare Advantage. (2) Medicare Advantage Open Enrollment: Jan 1 - Mar 31, only for switching MA plans or returning to Original Medicare. (3) Medigap Open Enrollment: 6-month one-time window starting your Part B effective date - the most consequential of all because no medical underwriting. Missing the third one in 47 states means you may never qualify for Medigap.
You can drop Medigap any time. The risk is that getting BACK in (or switching to a different Medigap plan) requires medical underwriting in 47 states - meaning insurers can deny you, charge more, or impose pre-existing condition waiting periods. Some states have ongoing protections: CA Birthday Rule allows annual switching; NY/CT/ME/MA/MN/WA are community-rated with stronger consumer rights.
Usually true, but not always. Some 'preferred brand' drugs cost less than their generic equivalents under specific Part D plans because of formulary placement and rebate negotiations. Always compare your specific plan's tier and copay - GoodRx or your pharmacy can show you both prices. The generic with insurance is sometimes more expensive than the brand without insurance.
Network = which doctors, hospitals, and pharmacies your plan contracts with. Formulary = which medications your plan covers and at what tier. Different things, often different processes for changes. Your in-network doctor can prescribe a non-formulary medication, your in-network pharmacy can be a non-preferred pharmacy. Always verify both for any new prescription.
It is the single most important piece of mail your plan sends. Federal law requires it by September 30 each year. It shows every change for next plan year: premium, formulary, network, benefits. Plans drop providers, add prior auth requirements, raise copays, and remove medications - none of which trigger any other warning. Skipping the ANOC is how people end up trapped in a plan that no longer fits their care needs.
Most MA plans cover only emergencies outside your service area. Routine care while traveling - even within the US - typically requires going back home or paying out of pocket. Some PPO plans have nationwide networks; HMO plans rarely do. If you spend significant time in two states or travel often, Original Medicare + Medigap is usually a better fit. Check before you travel.
Sometimes yes, sometimes no. MAPD plans (Medicare Advantage with Prescription Drug coverage) bundle them - one card. MA-only plans (less common) don't include Part D - you need a separate Part D plan. Look at your plan name: 'HMO-PD' or 'PPO-PD' includes drugs. If it doesn't say PD, you have a separate Part D plan card to find.
Compare costs and coverage across all types
Two side-by-side comparisons: typical first-year out-of-pocket exposure, and what each coverage type actually pays for. Tap to expand.
First-year cost exposure
Typical out-of-pocket costs in your first year by coverage type. All 2026 figures.
| Original Medicare | OM + Plan A | OM + Plan B | OM + Plan G | OM + Plan N | OM + Plan K | OM + Plan L | MA In-Net | MA Out-of-Net | Medicaid only | Dual eligible | VA Healthcare | TRICARE for Life | Commercial/FEHB | Uninsured | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Monthly premium Beyond Part B | $0 Part B only ($202.90) | $100-180 National avg; varies by state | $130-200 National avg; varies by state | $130-200 National avg; most popular plan | $100-160 Lower than G; office copays apply | $80-130 Lowest premium; 50% coverage | $90-140 Low premium; 75% coverage | $0-50 2026 avg $14/mo | $0-50 Same plan; OON not relevant to premium | $0 No premium for state Medicaid | $0 Medicaid pays Part B premium | $0 Free VA enrollment | $0 Free TFL; Part B required | varies 2026 FEHB avg $326/mo self-only | $0 No premium; full retail prices |
Annual deductible Before coverage starts | $1,736 / $283 Part A / Part B 2026 | $1,736 / $283 Plan A does not cover Part A ded | $0 / $283 Plan B covers Part A ded | $0 / $283 Plan G covers Part A; you pay Part B ded | $0 / $283 Same as Plan G | $868 / $141.50 50% of each (counts to cap) | $434 / $70.75 25% of each (counts to cap) | $0-500 Plan-specific; many MA plans $0 | $0-1500 Higher OON deductible if covered | $0 No deductible | $0 Medicaid covers | $0 No VA deductible | $0 / $283 TFL no deductible; Part B ded applies | varies Plan-specific; ACA min $0 | no deductible Pay full retail from $0 |
Typical PCP visit Routine office visit | 20% coins. After $283 ded; ~$15-30 typical | $0 After $283 Part B ded | $0 After $283 Part B ded | $0 After $283 Part B ded | up to $20 Plan N copay | 10% coins. 50% of 20% | 5% coins. 25% of 20% | $0-25 Plan-specific | $50-100+ Plan-specific; not in cap | $0-3 State-specific copay | $0 QMB protection | $0-30 Priority Group dependent | $0 After Medicare pays | $10-50 Plan copay | $150-300 Cash-pay rate |
Specialist visit Cardiologist, orthopedist, etc. | 20% coins. After ded; ~$30-100 typical | $0 After Part B ded | $0 After Part B ded | $0 After Part B ded | up to $20 Same as PCP under Plan N | 10% coins. 50% of 20% | 5% coins. 25% of 20% | $30-65 Plan-specific copay | $100-200+ Often denied; not in cap | $0-4 State-specific copay | $0 QMB protection | $0-50 Priority Group dependent | $0 After Medicare pays | $30-100 Plan copay | $300-600 Cash-pay rate |
ER visit Emergency department | 20% coins. ~$200-1000 typical | $0 After Part B ded | $0 After Part B ded | $0 After Part B ded | up to $50 Waived if admitted | 10% coins. 50% of 20% | 5% coins. 25% of 20% | $100-400 Plan-specific; counts to cap | covered as in-net True emergencies always covered | $0-8 State-specific copay | $0 QMB protection | $0-1260 PG 7-8 inpatient $1,260 first 90 days | $0 After Medicare pays | $200-600 Plan copay | $1,000-5,000 Cash-pay rate; charity care available |
Generic Rx 30-day Tier 1 medication | no Part D Need separate Part D plan | no Part D Need separate Part D plan | no Part D Need separate Part D plan | no Part D Need separate Part D plan | no Part D Need separate Part D plan | no Part D Need separate Part D plan | no Part D Need separate Part D plan | $0-15 MAPD includes Part D | pharmacy-network Pharmacy network separate from medical | $0-3 State-specific copay | $1.55 Extra Help LIS rate 2026 | $0-11 Priority Group dependent | $14 / 90-day Express Scripts mail order 2026 | $5-15 Plan formulary | $10-50 GoodRx, FQHC 340B can lower significantly |
Brand Rx 30-day Tier 3 medication | no Part D Need separate Part D plan | no Part D Need separate Part D plan | no Part D Need separate Part D plan | no Part D Need separate Part D plan | no Part D Need separate Part D plan | no Part D Need separate Part D plan | no Part D Need separate Part D plan | $45-100 Tier 3 typical; cap $2,100 OOP | pharmacy-network Pharmacy network | $0-8 State-specific copay | $4.60 Extra Help LIS rate 2026 | $0-11 Priority Group dependent | $44 / 90-day Express Scripts mail order 2026 | $30-80 Plan formulary | $100-500+ Manufacturer assistance often available |
Annual OOP cap After this, plan pays 100% | unlimited No annual cap | unlimited No annual cap on Plan A | unlimited No annual cap on Plan B | $283 Effectively just the Part B deductible | low $283 + office/ER copays | $8,000 2026 cap | $4,000 2026 cap | $9,250 max 2026 federal cap; many plans lower | $13,900 max OON cap if applicable | minimal $0-100 nominal | $0 effective QMB covers cost-share | varies No formal annual cap; copays low | $3,000 family 2026 catastrophic cap | $9,200 2026 ACA individual max | unlimited No protection without insurance |
What is covered
What each coverage type pays for. Many gaps need separate planning.
| Original Medicare | OM + Plan A | OM + Plan B | OM + Plan G | OM + Plan N | OM + Plan K | OM + Plan L | MA In-Net | MA Out-of-Net | Medicaid only | Dual eligible | VA Healthcare | TRICARE for Life | Commercial/FEHB | Uninsured | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Hospital inpatient Acute care | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | emergency only | ✓ | ✓ | ✓ | ✓ | ✓ | ✗ |
Physician services Office, surgery, etc. | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✗ | ✓ | ✓ | ✓ | ✓ | ✓ | ✗ |
Preventive care Annual wellness, screenings | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✗ | ✓ | ✓ | ✓ | ✓ | ✓ | FQHC only |
Brand prescriptions Tier 3-4 drugs | ✗ need Part D | ✗ need Part D | ✗ need Part D | ✗ need Part D | ✗ need Part D | ✗ need Part D | ✗ need Part D | ✓ MAPD | pharmacy-network | ✓ | ✓ Part D | ✓ | ✓ | ✓ | ✗ |
Generic prescriptions Tier 1-2 drugs | ✗ need Part D | ✗ need Part D | ✗ need Part D | ✗ need Part D | ✗ need Part D | ✗ need Part D | ✗ need Part D | ✓ MAPD | pharmacy-network | ✓ | ✓ Part D | ✓ | ✓ | ✓ | $4 lists |
Mental health Therapy, psychiatry | ✓ partial | ✓ partial | ✓ partial | ✓ partial | ✓ partial | ✓ partial | ✓ partial | ✓ enhanced | ✗ | ✓ | ✓ | ✓ broad | ✓ broad | plan-specific | FQHC only |
Dental Routine and major | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✓ many plans | ✗ | state-specific | state Medicaid | ✓ if eligible | TRDP separate | rider extra | ✗ |
Vision Exams, glasses | ✗ routine | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✓ many plans | ✗ | state-specific | state Medicaid | ✓ | ✓ basic | rider extra | ✗ |
Hearing aids Devices and exams | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✓ many plans | ✗ | state-specific | state Medicaid | ✓ | limited | plan-specific | ✗ |
Long-term care Assisted living, custodial | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✓ HCBS waiver | ✓ HCBS waiver | ✓ A&A pension | ✗ | ✗ separate LTC ins | ✗ |
Home health Skilled nursing at home | ✓ skilled | ✓ skilled | ✓ skilled | ✓ skilled | ✓ skilled | ✓ partial | ✓ partial | ✓ skilled | ✗ | ✓ skilled + custodial | ✓ skilled + custodial | ✓ | ✓ | ✓ skilled | ✗ |
Medical transport Non-emergency | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✓ many plans | ✗ | ✓ NEMT | ✓ NEMT | ✓ if eligible | ✗ | ✗ | ✗ |
Where to find specific topics
Some topics need their own dedicated pages. These are the most common ones we hear about.
Lock in Medigap before your window closes
The rules
How it works
Medigap (also called Medicare Supplement) is private insurance that pays for what Original Medicare leaves behind. Original Medicare covers 80% of approved Part B services after the deductible; Medigap covers most or all of the remaining 20%, plus the Part A hospital deductible, hospital coinsurance, SNF coinsurance, and other gaps. Without Medigap, Original Medicare has no annual out-of-pocket maximum - your 20% can grow unlimited during a serious illness.
Federal law requires every Medigap plan letter to provide identical benefits regardless of insurer. Plan G from Aetna covers exactly the same services as Plan G from Humana - by federal regulation. This means you shop on price and customer service alone, not benefits. Premiums vary widely: same Plan G in the same ZIP code can range $130-$280/month depending on insurer's pricing structure (community-rated vs issue-age vs attained-age) and brand.
After your 6-month window closes, switching plans or getting Medigap for the first time requires medical underwriting in 47 states. Insurers can review your medical history and either deny coverage entirely, charge a substantially higher premium, or impose a 6-month waiting period for pre-existing conditions. Common conditions that lead to denial: diabetes with complications, history of cancer in the last 2 years, COPD, recent heart attack or stroke, uncontrolled hypertension. Once denied by one carrier, you remain insurable elsewhere - but pricing reflects your full medical history.
Your action
- Confirm your Part B effective date - log into mymedicare.gov or check your Medicare card. The 6-month clock starts then.
- Decide which plan letter fits your needs. Plan G is the most popular for new enrollees: covers everything except the $283 Part B deductible. Plan N is a lower-premium alternative with small office and ER copays.
- Get quotes from at least 3 carriers for the same plan letter. Use medicare.gov/plan-compare or call SHIP at 1-877-839-2675 for help. Same plan letter = identical benefits, so compare on price and rating.
- Ask each insurer about pricing structure:Is this plan community-rated, issue-age rated, or attained-age rated? Will my premium increase as I get older?
- Verify the carrier's financial strength rating. Look for A or better from AM Best. Avoid "sponsored" or "endorsed" plans from celebrities or organizations - they're not necessarily better priced.
- Apply directly with the chosen insurer. Coverage typically begins the 1st of the month after application during your open enrollment window. Save your enrollment confirmation.
Where people lose money or access
Edge cases
- Federal Medigap protection: 42 USC 1395ss; CMS Choosing a Medigap Policy guide (medicare.gov/medigap).
- Plan Finder for Medigap: medicare.gov/plan-compare.
- State variations: NAIC Medicare Supplement Insurance Compendium (annually updated).
- SHIP free counseling: 1-877-839-2675 or shiphelp.org. Every state.
- 2026 cost figures: CMS 2026 Medicare Parts A & B Premiums and Deductibles Fact Sheet.
Enroll in Part D before your 63-day window closes
The rules
How it works
Part D plans are sold by private insurers under contract with CMS. Each plan publishes a formulary - the list of covered drugs and their tier placement. Tier 1 (preferred generics) costs the least; Tiers 4-5 (specialty drugs) cost the most. Medications not on the formulary require a formal exception request - and the plan can deny.
The 2026 Part D structure has four phases. (1) Annual deductible: up to $615 (some plans set $0). (2) Initial coverage: you pay 25% coinsurance until total drug costs reach catastrophic threshold. (3) Catastrophic: $0 cost-share for the rest of the year, after you've personally paid $2,100 out-of-pocket. (4) The donut hole was eliminated in 2025; there's no longer a coverage gap.
Pharmacies have tiers too. "Preferred" pharmacies have the lowest copays under each plan. "Standard" pharmacies are covered but with higher copays. Out-of-network pharmacies are not covered. Mail-order pharmacy is almost always preferred - 90-day supplies at the lowest tier copay. For maintenance medications, mail-order saves $5-30 per fill compared to retail.
Your action
- Make a complete list of every medication you take: name, dosage, frequency. Include OTC if your doctor recommended them - some Part D plans cover OTC as enhanced benefits.
- Identify your preferred pharmacy or pharmacies. Note whether you'd use mail-order for maintenance meds.
- Go to medicare.gov/plan-compare. Enter all medications, dosages, and pharmacies. Click "Find Drug Plans."
- Compare TOTAL annual cost (premium + estimated copays + deductible). Lowest premium often costs MORE if your drugs aren't on formulary.
- Check formulary tier for every medication. Tier 4-5 drugs may be cheaper at a different plan even if premium is higher.
- Enroll directly via medicare.gov, by phone with the plan, or by phone with 1-800-MEDICARE. Coverage starts 1st of the month after enrollment.
Where people lose money or access
Edge cases
- Part D Plan Finder: medicare.gov/plan-compare. Enter your specific medications.
- Part D late enrollment penalty: medicare.gov/drug-coverage-part-d/costs-for-medicare-drug-coverage/part-d-late-enrollment-penalty.
- Extra Help (LIS): ssa.gov/medicare/part-d-extra-help or 1-800-772-1213.
- Inflation Reduction Act drug provisions: CMS IRA Implementation; cms.gov/inflation-reduction-act-and-medicare.
- Insulin and vaccine $0: CMS Drug Pricing Reform fact sheets.
Choose an in-network primary care provider
The rules
How it works
Medicare Advantage plans contract with specific provider networks - typically a hospital system and its affiliated physicians. Your in-network PCP can refer to in-network specialists; out-of-network specialists require either OON cost-share (PPO) or no coverage at all (HMO). The hospital affiliation matters enormously: if your PCP only admits to a hospital not in your network, every hospitalization triggers an out-of-network situation that may cost tens of thousands.
Networks change throughout the year. Provider contracts renew, hospital systems merge, individual physicians retire or leave practices. Your plan must notify you in writing of provider changes affecting you, but notices are easy to miss. The provider you confirmed in October may be out-of-network in February with no fault of yours - and you discover only when the bill arrives.
Three things determine MA practice fit: (1) the specific plan name (not just "Humana" - the exact contract H-number, e.g. "Humana Gold Plus H1036-001"), because each plan has its own network; (2) the hospital affiliation of every PCP you consider; (3) the after-hours protocol - does the practice have an on-call line for in-network ER guidance, or do they default to telling you to go to the nearest ER (which may be out-of-network)?
Your action
- Pull your member ID card. Note the EXACT plan name and contract number (e.g. "Humana Gold Plus HMO H1036-001").
- Log into your plan's member portal. Use the in-network provider directory - NOT third-party sites like Healthgrades or Zocdoc.
- Filter for primary care, accepting new patients, within reasonable distance. Note hospital affiliation for each candidate.
- Call top candidates. Verify in writing or via call reference number:Are you in network for [exact plan name and H-number] for [year]? Are you currently accepting new Medicare Advantage patients?
- Ask about hospital affiliations. Confirm the hospital is also in-network for your plan.
- Designate your PCP through your plan's member portal or by calling member services. Some plans require you to call directly.
Where people lose money or access
Edge cases
- MA network adequacy standards: 42 CFR 422.116. CMS Network Adequacy Criteria.
- Provider directory: Use your plan's official member portal. Federal directory at medicare.gov is for Original Medicare.
- OOP max 2026: CMS 2026 Final Rule Notice on MA Maximum Out-of-Pocket Limits.
- Plan finder for comparison: medicare.gov/plan-compare.
- SHIP for help: 1-877-839-2675 or shiphelp.org.
Understand prior authorization
The rules
How it works
Prior auth requests come from your provider, not you. Your provider's office submits clinical documentation supporting medical necessity. The plan reviews - sometimes by clinical staff, sometimes by AI-assisted screening tools. If the plan's criteria are met, approval is issued for a specific date range and provider. If criteria are not met, denial is issued - you have appeal rights but the procedure cannot proceed without authorization.
Approvals are highly specific: a specific provider, a specific procedure code, a specific date range. Going outside the approved window or to a different provider voids the approval. If your knee surgery is approved for June 15-30 with Dr. Smith, and you reschedule for July 5 with Dr. Smith, you need a NEW prior auth.
Denials trigger your appeal rights. The first level (plan reconsideration) is decided by the plan within 30 days for standard or 72 hours for expedited. If denied again, the case goes to an Independent Review Entity (IRE) - a CMS contractor not affiliated with your plan. IRE reverses about 25-30% of plan denials. Beyond IRE: Administrative Law Judge hearing (about $190 minimum amount in controversy threshold), Medicare Appeals Council, federal court.
Your action
- Before any non-emergency procedure, ask your provider's office:Has prior authorization been submitted? When do you expect a response? Will you notify me when it's approved?
- Get the auth number in writing once approved. Keep it accessible - you may need it at the procedure facility.
- Verify the auth specifies the correct provider, the correct procedure code, and a date range covering your scheduled date.
- If denied, request the formal denial letter in writing. The denial must include reason for denial and appeal rights - these are required by federal regulation.
- File a Level 1 appeal ("reconsideration") within 60 days of denial. Standard turnaround 30 days; expedited 72 hours if delay would jeopardize health.
- If denied again, your case automatically forwards to IRE (Independent Review Entity). 60-day turnaround. About 25-30% of denials are reversed at IRE.
Where people lose money or access
Edge cases
- Prior auth federal rules: 42 CFR 422.568 (timelines), 42 CFR 422.582 (appeals).
- CMS Interoperability Rule: CMS-0057-F (2024), prior auth modernization. Phased through 2026-2027.
- Appeal levels: medicare.gov/claims-appeals/file-an-appeal/medicare-advantage-plan-appeal.
- Denial statistics: Office of Inspector General (HHS-OIG) MA prior auth audits, 2022 and 2024.
- Free help: SHIP at 1-877-839-2675 or shiphelp.org.
Know when to use ER vs urgent care vs office
The rules
How it works
The prudent layperson standard is your protection: if a reasonable person without medical training would have thought "this could be a heart attack," the ER visit is covered as emergency - even if the final diagnosis is heartburn. The plan cannot retroactively deny based on the diagnosis. But documentation matters: be specific about your symptoms in the medical record ("crushing chest pain radiating to left arm, shortness of breath") rather than vague ("chest discomfort").
Urgent care is the middle setting: not an emergency, but can't wait until a routine appointment. Examples: probable UTI, severe cold, minor laceration needing stitches, sprain, possible cellulitis. Most MA plans cover in-network urgent care at copays $40-75. Out-of-network urgent care is often NOT covered - verify before going. Walk-in clinics inside pharmacies (CVS MinuteClinic, Walgreens Health Corner) sometimes count as in-network primary care, sometimes urgent care, sometimes neither.
Office visits are routine illness, follow-up care, medication refills, chronic condition management. Most MA plans now cover telehealth at $0 or low copay - often the cheapest care setting available. Same-day office appointments are often available if you call in the morning, which is faster than an urgent care wait. The hierarchy from cheapest to most expensive: telehealth, office visit, urgent care, ER.
Your action
- Memorize the symptom-to-setting matching:
- ER: chest pain, signs of stroke (FAST: face, arms, speech, time), severe difficulty breathing, severe bleeding, head injury with confusion, suspected sepsis, any symptom you reasonably believe could cause death or permanent injury.
- Urgent care (in-network only): probable infection (UTI, cellulitis), severe cold/flu, minor injuries needing stitches, worsening but not dangerous symptoms after office hours.
- Office or telehealth: routine illness, prescription refills, chronic condition management, follow-up care.
- Save your plan's nurse line number - most MA plans have 24/7 nurse hotline that can triage symptoms. Call before deciding ER vs urgent care for ambiguous cases.
- When traveling, save your plan's out-of-area emergency line. True emergencies are covered nationally - but verify the facility you're going to has the right billing routing.
Where people lose money or access
Edge cases
- Prudent layperson standard: 42 USC 1395w-22(d). Federal protection across all MA plans.
- Emergency care rights: CMS Medicare Advantage emergency services rules, 42 CFR 422.113.
- No Surprises Act: 1-800-985-3059 federal helpline; 45 CFR 149.
- 988 Crisis Lifeline: 988lifeline.org or call/text 988. 24/7 nationwide.
- SHIP free help: 1-877-839-2675 or shiphelp.org.
Verify your pharmacy is in network
The rules
How it works
Your plan's pharmacy network is a separate contract from its medical provider network. CVS might be in network for medical (their MinuteClinic urgent care) but out-of-network for pharmacy under the same plan. The pharmacy directory at your plan's member portal is authoritative - third-party pharmacy comparison sites are unreliable.
Within the in-network pharmacies, plans designate some as "preferred" - typically saving $5-30 per fill compared to "standard." Preferred pharmacies are usually large chains under contract: CVS, Walgreens, Walmart, Costco, Kroger, sometimes regional chains. Mail-order pharmacy is almost always preferred - often the lowest-cost option for any maintenance medication.
For a typical retired person taking 3-4 maintenance medications, mail-order saves $200-600 per year vs retail. Setup takes 2-3 weeks for first fill: have your provider send the prescription directly to mail-order, OR mail in your existing 90-day supply with a refill request. Refills are automatic with renewal reminders 2 weeks before run-out.
Your action
- Make a list of every medication you take with dosage and current pharmacy.
- Log into your plan's member portal. Find the pharmacy locator - NOT GoodRx or third-party sites.
- Identify whether your current pharmacy is in-network. If yes, identify whether it's preferred or standard.
- If standard: search for nearby preferred pharmacies. Switching can save $5-30 per fill.
- Identify mail-order option for maintenance medications. Set up via member portal or by calling 800-number on plan card.
- Have your provider send maintenance prescriptions directly to mail-order - this is the fastest setup. Allow 2-3 weeks for first fill.
Where people lose money or access
Edge cases
- Plan pharmacy network: Your plan's member portal pharmacy locator (authoritative).
- Plan finder for comparisons: medicare.gov/plan-compare. Enter pharmacies and medications.
- Mail-order setup: Phone number on your plan card for member services.
- GoodRx alternative: goodrx.com - no insurance needed; sometimes cheaper than copay.
- Specialty drug help: Manufacturer patient assistance programs at goodrx.com/patient-assistance or rxassist.org.
Read your Annual Notice of Change every September
The rules
How it works
The ANOC arrives in a thick envelope, usually 30-50 pages. The first 4-6 pages are the "Summary of Changes" - everything you actually need to read. Federal rules require the summary to highlight changes from the current plan year. Page 1 typically shows premium and deductible side-by-side: current year vs next year. Subsequent pages cover OOP max changes, formulary tier changes for specific high-cost drug categories, network changes, and supplemental benefits changes.
The full Evidence of Coverage (EOC) follows the ANOC by mid-October. EOC is the plan's full handbook - hundreds of pages. You don't need to read the whole thing, but the table of contents lets you check specific topics: prior auth requirements, appeal procedures, specific drug formulary placements.
If you don't receive an ANOC by October 5, call your plan and request a replacement. Federal regulation requires plans to provide one on request. Confirm by phone whether your plan still operates next year - some plans get discontinued and you may be auto-enrolled in a different plan from the same insurer with potentially dramatic differences.
Your action
- Mark September 25 - October 5 on your calendar each year as ANOC review window.
- If ANOC arrives: open it the day it arrives. Read the Summary of Changes (first 4-6 pages) immediately.
- If ANOC doesn't arrive by October 5: call your plan member services and request a replacement copy. Federal regulation requires they provide it.
- Compare against your current plan: premium change, deductible change, OOP max change, formulary tier changes for your medications.
- Verify your providers are still in-network. Look at the provider directory section or call to confirm.
- If significant changes don't fit your needs: shop alternative plans Oct 15 - Dec 7 via medicare.gov/plan-compare. Effective January 1.
Where people lose money or access
Edge cases
- ANOC requirements: 42 CFR 422.111(d), 42 CFR 423.128(c). CMS Plan Communications Manual.
- Plan finder for comparison: medicare.gov/plan-compare.
- SHIP for help: 1-877-839-2675 or shiphelp.org.
- 1-800-MEDICARE: 24/7 federal line for plan changes during AEP.
- Star ratings: medicare.gov/plan-compare; updated October each year.
Save the QMB protection number
The rules
How it works
QMB is one of four Medicare Savings Programs (MSPs). The four are: QMB (covers everything), SLMB (covers Part B premium only), QI (covers Part B premium, slightly higher income limit), QDWI (for disabled working). QMB has the highest income limits but covers the most. To qualify: income up to 100% FPL ($15,960 single / $21,640 couple, 2026), assets up to $17,600 single / $35,130 couple (2026, includes burial allowance). Many states have higher limits or no asset test.
QMB enrollment is automatic in most states once you qualify for full Medicaid plus Medicare. If you have full Medicaid AND Medicare, you should be QMB. Verify by logging into mymedicare.gov and looking for QMB status, or call your state Medicaid agency. If you're a dual eligible but QMB isn't showing, it's an enrollment error - call your state Medicaid agency to fix.
When a QMB beneficiary receives a bill for a Medicare-covered service, the bill is unlawful. The provider's billing system likely just billed by default - they may not even know you're QMB. Most providers comply once contacted. The bigger issue is when bills go to collections or appear on credit reports - that's when the federal beneficiary protection hotline (1-844-360-7363) becomes essential.
Your action
- Verify your QMB status at mymedicare.gov under "My Plan" - should show QMB if applicable. If unclear, call your state Medicaid agency.
- Save the federal QMB protection number: 1-844-360-7363. Add to your phone contacts.
- If a bill arrives for a Medicare-covered service, do NOT pay. Call the provider's billing office first.I am a Qualified Medicare Beneficiary. Federal law (42 USC 1396a(n)(3)(B)) prohibits this bill. Please rebill correctly - Medicaid pays my Medicare cost-share.
- If they refuse or claim ignorance: ask for a manager. Most providers comply once it reaches a manager.
- If still not resolved: call 1-844-360-7363. Federal CMS staff will contact the provider directly.
- Document everything: date, time, person you spoke with, reference number. Keep records for at least 18 months.
Where people lose money or access
Edge cases
- Federal QMB beneficiary protection hotline: 1-844-360-7363.
- Statutory protection: 42 USC 1396a(n)(3)(B).
- Medicare Savings Programs: medicare.gov/basics/costs/help/medicare-savings-programs.
- SHIP for help: 1-877-839-2675 or shiphelp.org.
- Verify your status: mymedicare.gov or your state Medicaid agency.
Confirm your Extra Help (LIS) is active
The rules
How it works
Since the 2024 IRA implementation, the prior partial-LIS tiers were eliminated - everyone eligible for Extra Help now receives the full benefit. Full Extra Help covers everyone with full Medicaid plus Medicare, those with SSI, and those enrolled in a Medicare Savings Program. People with income up to 150% FPL ($23,475 single / $31,725 couple, 2026) and assets within limits can also qualify by application. Beneficiaries with full Medicaid pay $1.60 generic / $4.90 brand. Other LIS recipients pay up to $5.10 generic / $12.65 brand. Both groups have $0 premium for benchmark plans and no deductible.
Extra Help auto-enrolls you in a benchmark Part D plan if you're not already enrolled. Benchmark plans charge $0 premium for full-LIS enrollees. Benchmark plans change yearly - your auto-enrolled plan in 2026 may not be benchmark in 2027. Verify each year. You can switch plans monthly as a dual eligible (Special Election Period for full-LIS), unlike non-LIS enrollees who can only switch during Annual Enrollment.
The auto-enrollment process takes 60-90 days after Medicaid approval. During that lag, you may receive bills at full plan copay rates. These charges should be retroactively adjusted once LIS activates - but you have to follow up. The plan won't automatically refund.
Your action
- Verify Extra Help is active at mymedicare.gov under "My Plan" - should show LIS status. Or call your Part D plan and ask:Is Extra Help showing on my account? What level am I enrolled at? When did it become effective?
- If not active and you have full Medicaid: call your Part D plan to flag the discrepancy. Then call SSA at 1-800-772-1213 to verify your status with them.
- If you don't have Part D yet: call 1-800-MEDICARE for benchmark plan auto-enrollment, or apply via medicare.gov/plan-compare.
- If you've paid more than $1.60/$4.90 copays during a lag (or $5.10/$12.65 for non-Medicaid LIS): keep all pharmacy receipts. Call your plan to request retroactive adjustment once LIS activates.
- Each year, verify your plan is still benchmark. Benchmark plan list changes annually; you can switch plans monthly as full-LIS.
- If you receive a non-benchmark plan auto-enrollment: switch within 30 days to maintain $0 premium.
Where people lose money or access
Edge cases
- Extra Help / LIS: ssa.gov/medicare/part-d-extra-help. Apply: 1-800-772-1213.
- Benchmark plan list (annual): medicare.gov/plan-compare; varies by state.
- 2026 LIS copays: CMS Annual Notice on Part D Cost-Sharing.
- State pharmacy assistance: National Council on Aging at benefitscheckup.org.
- SHIP free help: 1-877-839-2675 or shiphelp.org.
Track your annual Medicaid renewal
The rules
How it works
Renewal happens annually based on your enrollment date (not necessarily January). Some states use birthdate; others use anniversary of enrollment. Your most recent Medicaid approval letter shows your specific renewal date. The renewal packet asks for verification of income (Social Security letter, pension statements, bank statements), assets if your state requires (some don't for dual eligibles), and address.
Many states now offer online renewal portals - faster and easier than mail. Set up an account before your first renewal so you're ready. States increasingly do "ex parte" renewals - automatically renewing if your income data verifies through Social Security and tax records - without requiring you to do anything. But you should still verify it happened by checking your account or calling.
If your circumstances changed (income up, assets up, married/widowed, moved), you must report within 10 days under federal rule. Failure to report can result in benefit recovery (state demands repayment of Medicaid paid during ineligible period). Income changes can also shift you from QMB to SLMB/QI - different protections, but still useful.
Your action
- Find your renewal date now - check most recent Medicaid approval letter, or call your state Medicaid agency.
- Mark renewal date 60 days ahead in your calendar with reminder. Set 30-day and 7-day reminders too.
- Set up your state Medicaid online portal account. This makes renewal much easier and faster.
- When the renewal packet arrives (mail or online): complete within deadline (usually 30-45 days). Submit proof of income, assets if required, and any updates.
- Confirm receipt by calling. Don't assume mailed packets arrived - postal issues happen.
- If your circumstances changed, report immediately - don't wait for renewal. Federal rule: 10-day reporting requirement.
Where people lose money or access
Edge cases
- Federal renewal rule: 42 CFR 435.916.
- State Medicaid agencies: medicaid.gov/state-overviews.
- Area Agency on Aging: 1-800-677-1116. Free help with renewal in every state.
- Medicare-Medicaid Coordination Office: cms.gov/medicare-medicaid-coordination.
- SHIP for help: 1-877-839-2675 or shiphelp.org.
Confirm your Priority Group assignment
The rules
How it works
Priority Groups exist to allocate VA resources when demand exceeds capacity. Higher priority groups get faster access, fewer or no copays, and broader benefits. Lower priority groups still receive care but with copays and sometimes longer waits. Priority Group 8 was closed to new enrollees from 2003-2009 due to capacity constraints; it has since reopened.
Income thresholds for Priority Groups 5-8 are based on the VA's Geographic Means Test (GMT) - adjusted annually and varying by region. The threshold considers your income relative to your local cost of living. For 2026, the basic income threshold (single veteran, no dependents) is approximately $39,849 nationally, with higher thresholds in higher-cost areas. Income includes Social Security, pensions, wages, and most other sources.
Priority Group can change. Increases in service-connected disability rating automatically update your group. Income drops trigger reassessment via VA Form 10-10EZR (Income Worksheet). Becoming Medicaid-eligible automatically triggers Priority Group 5 placement. Aid & Attendance approval triggers Priority Group 4. These updates are not automatic in all cases - you may need to request reassessment.
Your action
- Find your Priority Group: check your VA enrollment letter (mailed at enrollment), or log into MyHealtheVet (myhealth.va.gov) and look in your profile.
- Or call VA Health Benefits Service Center: 1-877-222-VETS (8387). 24/7.
- If you think your group is wrong: request reassessment via VA Form 10-10EZR (Income Worksheet) - submit annually if income changes.
- If your service-connected disability rating increases: should automatically update your Priority Group. Verify via MyHealtheVet.
- If you become Medicaid-eligible: triggers Priority Group 5. Notify your VA medical center to update.
- If you qualify for Aid & Attendance: triggers Priority Group 4. Apply via VA Form 21-2680.
Where people lose money or access
Edge cases
- VA Priority Groups: va.gov/health-care/about-va-health-benefits/health-care-priority-groups.
- VA Income Limits: va.gov/health-care/income-limits. Updated annually.
- VA Health Benefits: 1-877-222-VETS (8387).
- Aid & Attendance: VA Form 21-2680. va.gov/pension/aid-attendance-housebound.
- VSO help (free): Find a VSO at va.gov/ogc/recognition.asp.
Set up MyHealtheVet
The rules
How it works
MyHealtheVet has three account tiers. Basic is limited (mostly information only). Advanced lets you manage prescriptions and appointments. Premium unlocks full features: secure messaging, complete clinical record access, lab results, OpenNotes. Premium requires identity verification - easiest done via Login.gov or ID.me online (about 15 minutes), or in-person at any VA medical center.
Once Premium is activated, you can refill all VA prescriptions online (90-day mail order, free or low-cost). Schedule and reschedule appointments. Send secure messages to your VA care team - usually replied within 1-2 business days, much faster than calling. Read every clinical note immediately after the visit (no waiting for provider release). See lab results as soon as the lab releases them, often before your provider has reviewed.
OpenNotes is the most powerful feature. Every clinical note your VA provider writes is visible to you. This catches documentation errors (wrong diagnosis, wrong medication list), helps you track care over time, and supports informed decisions. Some veterans find this overwhelming initially; most come to value it deeply.
Your action
- Go to myhealth.va.gov. Click "Register" if you don't have an account.
- Choose Premium account level. You'll need: Social Security number, VA enrollment status, and identity verification.
- For identity verification: easiest is Login.gov (login.gov) or ID.me (id.me). Have a state ID and phone for verification.
- Or, for in-person verification: visit any VA medical center with two forms of ID. Takes 15 minutes; activation in 1-2 days.
- Once active: explore the dashboard. Set up prescription refill reminders, appointment notifications, and lab result alerts.
- Send a test message to your care team. Verify your VA email address is current - most communications route through it.
Where people lose money or access
Edge cases
- MyHealtheVet portal: myhealth.va.gov.
- Identity verification: Login.gov or ID.me.
- VA Help Desk: 1-877-327-0022 for MyHealtheVet technical issues.
- Federal patient access right: 45 CFR 164.524.
- OpenNotes initiative: opennotes.org.
Understand Community Care eligibility
The rules
How it works
The community care process starts at your VA primary care team. They determine eligibility based on the six categories and submit the referral. You receive an authorization letter with: the community provider's name, specific services authorized, date range of authorization, and your responsibilities (copays per Priority Group, scheduling, follow-up).
Authorizations are highly specific. If your authorization specifies Dr. Smith at ABC Specialists for orthopedic consultation between June 1-30, going to Dr. Jones at XYZ Specialists in July voids the authorization. The community provider may proceed and bill VA, but VA can deny - leaving you with the bill. ALWAYS verify your authorization matches scheduling.
The VA uses regional Community Care Network contractors (TriWest in some regions, Optum in others) to coordinate. After your VA primary care team makes the referral, the contractor schedules with the community provider and handles billing. You receive notifications throughout. The system has improved significantly post-MISSION Act, but errors and delays still happen.
Your action
- Talk to your VA primary care team FIRST about any specialty or external care need. Don't assume VA will pay for community care without authorization.
- If you need scheduled community care: let your VA team initiate the referral. They submit to the regional contractor.
- Receive and SAVE your authorization letter. Verify: provider name, services authorized, date range, your responsibilities.
- Schedule with the community provider. The contractor (TriWest/Optum) usually handles initial scheduling, but verify the provider has your authorization.
- Before the visit:Can you confirm you have my VA Community Care authorization? What is the authorization number? Is the date of my visit within the authorized range?
- For emergencies: go to nearest ER. Notify VA within 72 hours by calling 1-844-MyVA311 or your local VA medical center.
Where people lose money or access
Edge cases
- VA Community Care: va.gov/communitycare.
- MISSION Act: Public Law 115-182 (2018); 38 USC 1703.
- VA Health Benefits: 1-877-222-VETS (8387) or 1-844-MyVA311.
- Veterans Crisis Line: 988, then press 1; or text 838255.
- Regional contractors: TriWest (West) or Optum (East) - your VA team handles routing.
Apply for Aid & Attendance if needing daily care
The rules
How it works
A&A is a TIER of pension, not a separate benefit. It increases the Maximum Annual Pension Rate (MAPR) for veterans who need help with daily activities. The math: VA pays the difference between your countable income (after deducting unreimbursed medical expenses) and the applicable MAPR. A veteran with no dependents needing A&A has a 2026 MAPR of ~$29,093 annual ($2,424/month). If your countable income (after UMEs) is $0, VA pays the full MAPR. If it's $15,000, VA pays $14,093.
Unreimbursed medical expenses are critical to eligibility. UMEs include: assisted living facility costs, in-home aide costs, prescription drug costs, Medicare premiums, Medigap premiums, dental, vision, hearing aids, medical transportation. UMEs are deducted from income BEFORE comparing to MAPR. A veteran with $40,000 income and $25,000 in UMEs has $15,000 countable income - well below MAPR - and qualifies for substantial A&A.
The application uses three forms: VA Form 21-527EZ (pension application, if not already on pension), VA Form 21-2680 (medical evaluation by physician), and various financial documentation (income statements, asset listings, UME records). Processing typically takes 4-8 months. Working with a Veterans Service Officer (free, accredited by VA) significantly reduces error rate and processing time.
Your action
- Find a Veterans Service Officer (VSO). Free, accredited by VA, expert at A&A applications. Locate at va.gov/ogc/recognition.asp.
- Document your unreimbursed medical expenses comprehensively. Include assisted living, in-home aides, all premiums (Medicare, Medigap, Part D), prescriptions, dental, vision, transportation.
- Have your physician complete VA Form 21-2680 (Examination for Housebound Status or Permanent Need for Regular Aid and Attendance).
- Complete VA Form 21-527EZ (pension application) if you're not already receiving VA pension. Submit with 21-2680 and financial documentation.
- Submit application via VA.gov, your VSO, or by mail to the Pension Management Center for your region.
- Track your application via VA.gov or by calling 1-800-827-1000. Processing typically 4-8 months.
Where people lose money or access
Edge cases
- Aid & Attendance: va.gov/pension/aid-attendance-housebound.
- VA Pension rates 2026: va.gov/pension/veterans-pension-rates.
- VA Form 21-2680: va.gov/find-forms/about-form-21-2680.
- VA Form 21-527EZ: va.gov/find-forms/about-form-21-527ez.
- VSO finder (free help): va.gov/ogc/recognition.asp; or 1-800-827-1000.
Verify DEERS shows your Part B enrollment
The rules
How it works
DEERS is the Defense Department's enrollment database. It tracks military service members, retirees, and their dependents. TRICARE eligibility flows from DEERS - if you're not in DEERS correctly, you're not eligible for TRICARE benefits regardless of your actual status. SSA notifies DEERS of Medicare enrollment, but the data flow has typical lag of 30-60 days.
When DEERS is current, the TRICARE For Life claims process is fully automatic. Medicare processes the claim first, pays 80% of Part B services. The claim then crosses over to TRICARE, which pays the remaining 20% (or whatever Medicare-approved amount remains). You receive an EOB from Medicare and from TRICARE - both should agree, and you should owe $0 for most Medicare-covered services.
When DEERS lags, the crossover doesn't happen automatically. The provider bills you for the 20% Medicare didn't pay; you have to manually submit to TRICARE for reimbursement. TRICARE eventually pays, but during the lag you may receive bills, calls from collections, or credit reporting if it goes long enough.
Your action
- Verify DEERS is current via milConnect at milconnect.dmdc.osd.mil. Log in with DoD Self-Service (DS) Logon.
- Or call DMDC Support: 1-800-538-9552. Verify your Part A and Part B effective dates are showing.
- If DEERS shows wrong dates: bring Medicare card to nearest ID card facility (RAPIDS site). Have DEERS updated in person.
- Or upload Medicare card via milConnect for online update - typically processes in 10-14 days.
- Verify TRICARE For Life is showing in your DEERS profile under TRICARE coverage. Should auto-activate when Part B does.
- If receiving bills despite DEERS being correct: call TRICARE for Life: 1-866-773-0404. Ask:Has my Medicare claim crossed over to TRICARE? Why is TRICARE showing this charge as my responsibility?
Where people lose money or access
Edge cases
- milConnect: milconnect.dmdc.osd.mil. DEERS verification.
- DMDC Support: 1-800-538-9552 for DEERS issues.
- TRICARE For Life: 1-866-773-0404 (Wisconsin Physicians Service Government Health Administrators).
- TRICARE Pharmacy (Express Scripts): 1-877-363-1303.
- TRICARE Overseas: 1-877-678-1208.
Set up Express Scripts mail order
The rules
How it works
Express Scripts is a pharmacy benefit manager (PBM) under contract with DoD to administer TRICARE pharmacy. Beneficiaries can fill prescriptions at three settings: military pharmacies (free for formulary), Express Scripts mail-order (low cost), or retail network pharmacies (higher cost). Network retail pharmacies include CVS, Walgreens, Walmart, Kroger, and many more - but cost is dramatically higher than mail-order for maintenance medications.
Mail-order setup takes 2-3 weeks for first fill. Have your provider send the prescription directly to Express Scripts (electronically via SureScripts or by fax to 1-877-895-1900). Or mail in a written prescription with the patient registration form. Once active, refills are automatic with reminders 2 weeks before run-out.
The mandatory mail-order list (NDAA 2018) targets brand-name maintenance medications where significant savings exist for DoD. After 2 retail fills, the system blocks further retail fills of those specific drugs - you must use mail-order or military pharmacy. The list updates annually; check via TRICARE Pharmacy or Express Scripts.
Your action
- Make a list of all maintenance medications. Identify which are 90-day refill candidates (most chronic-condition medications).
- Identify your nearest military pharmacy if you have base access. On-base = $0 for formulary.
- If using mail-order: register at Express Scripts via militaryrx.express-scripts.com or call 1-877-363-1303.
- Have your provider send prescriptions directly to Express Scripts (electronically preferred, fax to 1-877-895-1900).
- Allow 2-3 weeks for first fill. Set up auto-refill once initial fill arrives.
- Verify the medication is on TRICARE formulary. Non-formulary medications cost significantly more; consider asking provider if formulary alternative exists.
Where people lose money or access
Edge cases
- Express Scripts (TRICARE): 1-877-363-1303. militaryrx.express-scripts.com.
- TRICARE pharmacy: tricare.mil/pharmacy.
- TRICARE formulary search: militaryrx.express-scripts.com/tricare-formulary-search.
- Mail-order setup form: Express Scripts website or call.
- Mandatory mail-order list: tricare.mil/pharmacy/mailordermandatory.
Understand how TRICARE pays after Medicare
The rules
How it works
When you receive Medicare-covered care, the provider bills Medicare. Medicare adjudicates - applies deductible, calculates 80% payment, sends EOB to you and provider. The claim then crosses over electronically to TRICARE via Wisconsin Physicians Service Government Health Administrators (WPS-GHA), the TRICARE For Life contractor. TRICARE adjudicates the secondary claim, pays the remaining cost-share, and sends its own EOB. Total time from service to full settlement: typically 60-90 days.
The crossover sometimes fails. When DEERS isn't current, when the provider doesn't bill Medicare correctly, or when administrative errors happen, the claim doesn't reach TRICARE. The provider then bills you for the 20% Medicare didn't pay. You can either: (1) file a manual claim with TRICARE (DD Form 2642 - TRICARE Claim Form), or (2) ensure DEERS is correct and the provider rebills.
Some services Medicare doesn't cover - for instance, certain dental, vision, hearing, and overseas care. TRICARE has separate rules for these. TFL covers some non-Medicare services under its own benefit structure. The beneficiary handbook explains which services. If Medicare denies a claim, file a TRICARE-only claim using DD Form 2642 and indicate Medicare denial.
Your action
- When receiving Medicare-covered care, confirm the provider has BOTH your Medicare ID and your TRICARE-authorized status. Show both cards at check-in.
- Review every Medicare Summary Notice (MSN) and TRICARE EOB. They should match: Medicare paid 80%, TRICARE paid 20%, you owe $0.
- If provider bills you: don't pay immediately. Verify with Medicare whether the claim crossed over.Did this claim cross over to TRICARE? What is the crossover claim number?
- If crossover failed: call TRICARE For Life at 1-866-773-0404. Verify DEERS status. File manual claim if needed (DD Form 2642).
- For non-Medicare-covered services, file directly with TRICARE using DD Form 2642. Note that Medicare denied or didn't cover.
- Track your annual catastrophic cap progress at milConnect. After hitting $3,000 family OOP, TRICARE pays 100% for rest of fiscal year.
Where people lose money or access
Edge cases
- TRICARE For Life: 1-866-773-0404 (Wisconsin Physicians Service - GHA).
- TFL Handbook: tricare.mil/Publications/Handbooks/tfl_hbk.
- DD Form 2642 (manual claim): tricare.mil/forms.
- milConnect: milconnect.dmdc.osd.mil for DEERS.
- TRICARE Overseas: 1-877-678-1208.
Decide whether to enroll in Part B
The rules
How it works
FEHB is administered by the Office of Personnel Management. As a retiree with FEHB, you keep coverage in retirement at the same premium structure as active employees (federal contribution continues). FEHB enrollee share rose 12.3% on average for 2026 - the second consecutive year of double-digit increases. Self-only premiums vary widely by plan. FEHB plans vary widely - HMO, PPO, fee-for-service. Each handles Medicare coordination differently.
When you enroll in Part B alongside FEHB, Part B becomes primary for outpatient services. FEHB pays as secondary. Many FEHB plans waive cost-share entirely when Part B is primary, effectively giving you $0 OOP for most services. Some FEHB plans also offer reduced premiums for Medicare-eligible enrollees, partially offsetting the Part B premium.
Without Part B, FEHB pays as primary for everything. Cost-share applies fully. Some FEHB plans charge significantly more in OOP costs without Part B coordination. The math: Part B premium $2,435/year; FEHB OOP without Part B can be $1,500-3,000+ depending on plan. For most retirees with average healthcare needs, Part B nets out near break-even or slightly favorable. For higher-utilization retirees, Part B saves money. For very-high-IRMAA retirees with low utilization, Part B may not pencil.
Your action
- Pull your FEHB plan's annual brochure (every fall on OPM's site at opm.gov/healthcare-insurance). Find the section "Coordination with Medicare."
- Identify whether your plan waives cost-share when Part B is primary, and whether it offers reduced premium for Medicare-enrolled retirees.
- Calculate your IRMAA bracket. Income above $109,000 single / $218,000 joint adds to Part B premium.
- Estimate annual cost both ways: with Part B (Part B premium + reduced FEHB cost-share) vs without (full FEHB OOP).
- Talk to your FEHB plan or call OPM at 1-202-606-1800. Ask:If I enroll in Part B alongside FEHB, will my cost-share be waived? Is there a reduced premium tier for Medicare-enrolled retirees?
- If choosing Part B: enroll within 8 months of retirement to avoid late enrollment penalty. The FEHB-coverage exemption is a key window.
Where people lose money or access
Edge cases
- OPM FEHB: opm.gov/healthcare-insurance.
- OPM Retirement Services: 1-888-767-6738.
- FEHB Plan Brochures: opm.gov/healthcare-insurance/healthcare/plan-information.
- Medicare Open Season: 1-877-872-5627 (annual SEP for federal employees).
- SHIP help: 1-877-839-2675 or shiphelp.org.
Designate or confirm your FEHB Medical Reimbursement Account
The rules
How it works
MRAs are an FEHB plan benefit, not an OPM-wide program. Each plan that offers an MRA defines its own structure: amount, eligible expenses, reimbursement process. Common reimbursable expenses: Part B premium, Medicare deductibles, FEHB copays and coinsurance, sometimes Part D premium and deductible. Some plans require Part A AND Part B; some only require Part A.
Activation often happens automatically when you enroll in Medicare alongside FEHB - the plan recognizes the dual coverage. But submission of receipts is YOUR responsibility. Some plans accept claims monthly; others batch annually. Most have online portals or specific claim forms.
Reimbursement amounts can be substantial. BCBS Federal Employee Program Standard Option 2026 offers up to $800 per individual ($1,600 family) annually in MRA. Aetna HMO plans offer different structures. The biggest mistake is not knowing your plan offers it - many retirees pay Part B premium ($2,435/year) without realizing $800 of it is reimbursable.
Your action
- During Open Season (or now if mid-year), pull your FEHB plan's annual brochure. Find sections on "Medicare" and "Medical Reimbursement Account."
- Identify: (1) does your plan offer an MRA? (2) eligibility requirements? (3) reimbursement amount? (4) eligible expenses?
- If your plan offers MRA but you're not enrolled: contact plan member services to activate. Usually requires Medicare verification.
- Set up receipt tracking. Save: Part B premium notices (SSA-1099), Medicare and FEHB EOBs, prescription receipts.
- Submit receipts according to plan schedule. Most plans require quarterly or annual submission via online portal.
- If your current plan doesn't offer MRA: compare plans during Open Season. Switching to an MRA-offering plan can net $1,200+ annually.
Where people lose money or access
Edge cases
- OPM FEHB Plan Brochures: opm.gov/healthcare-insurance/healthcare/plan-information.
- OPM Retirement Services: 1-888-767-6738.
- BCBS Federal Employee Program (largest FEHB plan): 1-800-411-2583.
- Annual Open Season: Mid-November through early December (for 2026 plan year: Nov 10 - Dec 8, 2025).
- SHIP help: 1-877-839-2675.
Mark FEHB Open Season on your calendar
The rules
How it works
Open Season for federal employees and retirees runs simultaneously across all plans. OPM publishes plan brochures and the comparison tool at opm.gov in early November. The comparison tool lets you filter by your situation (active vs retired, with vs without Medicare, family size) and see total annual cost estimates.
Premium changes for 2026 are particularly significant - averaging 12.3% across plans, the largest single-year increase since 2002. Some plans increased less (5-8%); some more (15-20%). Plans with significant Medicare coordination changes for 2026 include several FEHB-MA hybrids. Don't assume your current plan is still the best fit.
Changes made during Open Season take effect January 1. If you stay with your current plan, the new premium and benefits apply automatically. Switch plans by enrolling through OPM Open Season at opm.gov/openseason or via your agency benefits office (still active) or OPM Retirement Services (1-888-767-6738) (retiree).
Your action
- In early November, pull current FEHB plan brochure for 2026 changes. Find: premium change, benefit changes, network changes, Medicare coordination changes.
- Use OPM's comparison tool at opm.gov/healthcare-insurance/healthcare/plan-information. Filter for your situation.
- If on Medicare: focus on plans that waive cost-share for Medicare enrollees, and plans with MRA benefits.
- Compare TOTAL annual cost: premium + estimated copays + Part B premium (if Medicare). Don't compare premium alone.
- If switching: enroll via opm.gov/openseason (retiree) or your agency's benefits portal (active). Confirmation arrives within 2-3 weeks.
- Verify January 1 plan card arrival. If it doesn't arrive, call your new plan directly.
Where people lose money or access
Edge cases
- OPM Open Season: opm.gov/openseason.
- OPM Plan Comparison: opm.gov/healthcare-insurance/healthcare/plan-information.
- OPM Retirement Services: 1-888-767-6738.
- BENEFEDS (FEDVIP dental/vision): benefeds.com or 1-877-888-3337.
- Medicare Open Season for federal employees: 1-877-872-5627.
Track your annual Medicaid renewal
The rules
How it works
Renewal happens annually based on your enrollment date. The renewal packet asks for income verification (Social Security, pension statements, pay stubs), assets if your state requires, household composition, and address. Some states use birthdate; others use enrollment anniversary.
Ex parte renewal is increasingly common - states match your data against SSA and tax records, and renew automatically if everything verifies. You may receive a notice indicating renewal happened without action required. But if data doesn't match, you'll receive a packet requiring response.
Income changes during the year trigger reporting requirements (10-day federal rule). Failure to report can lead to benefit recovery (state demands repayment) or termination at next renewal. Major life changes (marriage, divorce, death of spouse, household composition changes, disability rating changes) all require reporting.
Your action
- Find your renewal date - check your most recent Medicaid approval letter or call your state Medicaid agency.
- Mark renewal date 60 days ahead in calendar with reminders at 30 and 7 days.
- Set up your state Medicaid online portal account if available - makes renewal much easier.
- If renewal packet arrives: complete within deadline (usually 30-45 days). Submit all required documentation.
- If ex parte renewal happened (notice without packet): verify by logging into portal or calling. Don't assume.
- Report any changes in income, assets, household, or address within 10 days as they happen.
Where people lose money or access
Edge cases
- Federal renewal rule: 42 CFR 435.916.
- State Medicaid agencies: medicaid.gov/state-overviews.
- Area Agency on Aging (free help): 1-800-677-1116.
- Medicaid.gov general info: medicaid.gov/medicaid/eligibility.
- SHIP (free Medicaid-Medicare counseling): 1-877-839-2675.
Understand your Medicaid managed care plan
The rules
How it works
Medicaid managed care works like commercial insurance with state Medicaid rules layered on top. You enroll in a specific MCO (chosen at Medicaid enrollment or auto-assigned). All your Medicaid-covered care must go through that MCO's network and processes. Network includes specific providers, hospitals, pharmacies, and facilities under contract with that specific MCO.
Prior authorization applies for many services: imaging, surgery, specialist referrals, DME, some medications. Process is similar to commercial: provider submits request, MCO approves or denies, you have appeal rights. Standard turnaround 14 days; expedited 72 hours.
Plan switching is generally limited. After initial 90-day window, you can switch only once per year (during open enrollment) or for cause (provider leaves network, quality concerns, moving). "For cause" requires documentation; standard reason like "I don't like this plan" is not sufficient.
Your action
- Identify your current Medicaid MCO. Check your member ID card or state Medicaid portal.
- Get the MCO's provider directory. Verify your existing providers are in network.
- If providers aren't in network: your initial 90-day window may be your best opportunity to switch plans.
- Understand prior authorization process. Typical services requiring auth: imaging beyond X-ray, surgery, specialist referrals, DME.
- Save MCO member services number. Keep documentation of any auth approvals and denials.
- If denied for needed care: file internal appeal within MCO's deadline (typically 60 days). If denied at internal appeal: file state fair hearing.
Where people lose money or access
Edge cases
- Medicaid managed care: medicaid.gov/medicaid/managed-care.
- Federal regulations: 42 CFR 438.
- State Medicaid agency: medicaid.gov/state-overviews.
- Appeals process: 42 CFR 438.402.
- SHIP help: 1-877-839-2675 or shiphelp.org.
Apply for HCBS waiver if needing long-term care
The rules
How it works
HCBS waivers operate at the state level under federal authority. Each state designs its own waiver(s) with specific covered services, eligibility rules, and enrollment caps. Some states have multiple waivers serving different populations: aged/disabled adults, individuals with developmental disabilities, technology-dependent children, etc. Your state's Medicaid agency or Area Agency on Aging can identify which waiver fits your situation.
Applying typically requires functional assessment (Level of Care evaluation) AND financial application. The functional assessment determines whether you need nursing home level of care - meaning if not for HCBS, you'd require institutional care. The financial application uses waiver-specific rules; many waivers allow higher income limits than standard Medicaid (some up to 300% SSI federal benefit rate).
Waiting lists are state-specific and waiver-specific. Some states have no waiting list; some have 5+ year waits. Priority is typically given to those at highest risk of institutionalization (currently in nursing home, recently discharged, primary caregiver lost). Apply as soon as you anticipate need - don't wait for crisis.
Your action
- Contact your state Medicaid agency or Area Agency on Aging (1-800-677-1116) to identify available HCBS waivers.
- Request information packet for waivers serving your population. Note enrollment caps, waiting lists, and covered services.
- Begin Level of Care assessment process. Your physician must complete medical documentation; state assessor evaluates functional needs.
- Submit financial application using waiver-specific income/asset rules. Many waivers have higher limits than standard Medicaid.
- If on waiting list: get on it as soon as eligible. Some states have priority categories; verify your placement and any priority factors.
- Once approved: work with care coordinator to develop service plan. Recertify annually.
Where people lose money or access
Edge cases
- HCBS waivers: medicaid.gov/medicaid/home-community-based-services.
- State waiver programs: Your state Medicaid agency.
- Area Agency on Aging: 1-800-677-1116. Free help finding waivers.
- Federal waiver authority: Social Security Act §1915(c).
- Elder law attorneys (NAELA): naela.org for referrals.
Apply for Medicaid immediately
The rules
How it works
Medicaid eligibility has multiple categories: ACA expansion (under 65), Aged-Blind-Disabled (65+ or disabled), Long-Term Services and Supports (nursing home, HCBS waiver), Medically Needy (some states allow spend-down), and others. For seniors 65+, ABD Medicaid is the typical pathway - income up to ~100% FPL plus asset limits, often around $2,000 single / $3,000 couple.
Application typically goes through your state Medicaid agency website or by paper form. Some states use Healthcare.gov as initial portal. The application asks for income (Social Security, pensions, wages, all sources), assets (bank accounts, investments, property other than home), household composition, address, citizenship/immigration status. Many states allow online application with electronic verification.
Retroactive coverage is critical for those with recent medical bills. Federal rule allows up to 3 months retroactive - meaning if you apply in March and qualify, coverage can be effective back to December. This can cover hospital bills from a recent emergency, ER visits, or other care during the retroactive period. Some states limit retroactive coverage to 1-2 months under federal demonstration waivers; verify your state's policy.
Your action
- Find your state's Medicaid application portal at medicaid.gov/state-overviews. Or apply through healthcare.gov.
- Gather documents: photo ID, Social Security card, proof of income (Social Security letter, pension statements, pay stubs), bank statements, recent tax return.
- Complete application. If you have any recent medical bills (last 3 months), check the box for retroactive coverage.
- Submit and track. Federal requirement: 45 days standard, 90 days disability-based.
- If approved: notify all providers from the retroactive period. Provide Medicaid effective date so they can rebill.
- If denied: appeal within deadline (typically 60-90 days). State fair hearing process.
Where people lose money or access
Edge cases
- State Medicaid agencies: medicaid.gov/state-overviews.
- Healthcare.gov: healthcare.gov (initial portal in some states).
- Federal Medicaid: medicaid.gov.
- Area Agency on Aging (free help): 1-800-677-1116.
- National Council on Aging benefits checker: benefitscheckup.org.
Apply for hospital charity care
The rules
How it works
Hospital charity care policies vary in generosity but follow federal templates. Most policies have multiple tiers: 100% free for income below ~200% FPL, partial discounts above that up to 400% FPL or higher. Some policies extend further (some up to 600% FPL for medically necessary care). Income is typically family income; some hospitals consider total assets, others don't.
Application process: most hospitals have a financial assistance office (sometimes called "financial counseling" or "patient advocate"). You complete an application, provide proof of income and household composition, and they make a determination. Federal rules require notification of decision within reasonable time (typically 30-60 days). If denied or partially approved, you have appeal rights.
Retroactive applications work for past bills, including bills already in collections. Hospitals typically have a lookback period (often 240 days from date of bill, sometimes longer). Applying retroactively can wipe out collections, restore credit damaged by medical debt, and refund payments already made for collections that should have been charity.
Your action
- Contact the hospital's financial assistance office. Most hospitals have it on their website under "Patient Resources" or "Financial Assistance."
- Request application and policy. Federal rule requires plain-language summary in your language and written policy.
- Gather proof of income (Social Security letter, pension statements, pay stubs, tax return) and household size.
- Apply for both current bills AND retroactive coverage for past bills. Most hospitals allow at least 240 days lookback.
- If denied or only partially approved: appeal. Federal rule requires fair process.
- If bill is in collections: applying for charity care can pause or reverse collections. Notify the collections agency you've applied.
Where people lose money or access
Edge cases
- ACA §501(r) requirements: 26 USC 501(r); 26 CFR 1.501(r).
- Hospital financial assistance policies: Each hospital's website ("Financial Assistance" or "Charity Care").
- Dollar For (free help): dollarfor.org. Helps patients apply to hospital charity care.
- RIP Medical Debt: ripmedicaldebt.org. Buys and forgives medical debt.
- State hospital associations: Many maintain charity care policy databases.
Verify your employer size and Medicare coordination rules
The rules
How it works
Medicare Secondary Payer rules exist to determine which insurance pays first when you have multiple coverages. The 20+ employee threshold reflects historical policy that larger employers should bear primary responsibility, while smaller employers serve as supplements. The rule applies to employers in their entirety - not just your work location. A hospital with 5 employees at your specific location but 500 employees system-wide counts as 500.
If your employer has 20+ employees: enroll in Part A (free for most) but Part B is optional. You can delay Part B without penalty as long as you have current employer coverage. Once you retire or coverage ends, you have an 8-month Special Enrollment Period for Part B.
If your employer has fewer than 20 employees: Medicare is primary, meaning the employer plan won't pay for services Medicare would have covered if you had been enrolled. You should enroll in Part B at 65 - failure to do so means double charges (employer plan denies because Medicare should have been primary, but you don't have Medicare to pick up the share).
Your action
- Verify your employer's total employee count. Ask HR specifically: "For Medicare Secondary Payer purposes, do we count as 20+ or under 20 employees?"
- Get the answer in writing if possible. HR departments occasionally get this wrong; written response gives you backup.
- If 20+: enroll in Part A (free). Part B optional - many delay until retirement. Special Enrollment Period gives 8 months after coverage ends.
- If under 20: enroll in BOTH Part A and Part B at 65. Failure to enroll in Part B can cost you significantly with employer plan denial.
- Notify your employer health plan when you enroll in Medicare. They need to coordinate billing properly.
- Save documentation of employer size determination. Critical for any future billing dispute.
Where people lose money or access
Edge cases
- Medicare Secondary Payer manual: CMS Medicare Secondary Payer (cms.gov/medicare/coordination-of-benefits-and-recovery).
- MSP rules: 42 USC 1395y(b); 42 CFR 411.
- BCRC (Benefits Coordination & Recovery Center): 1-855-798-2627.
- SHIP (free counseling): 1-877-839-2675 or shiphelp.org.
- Medicare Coordination of Benefits: 1-855-798-2627.
Plan COBRA + Medicare timing carefully
The rules
How it works
When you retire (or lose employer coverage for any reason) at or after 65, your 8-month Part B Special Enrollment Period clock starts immediately. If you elect COBRA, the clock keeps ticking. After 8 months, your SEP closes. If you haven't enrolled in Part B, you'll have to wait until General Enrollment Period (Jan 1 - March 31) and your Part B becomes effective the following July - meaning a 3-15 month gap with no Part B.
Medicare Secondary Payer rules also apply: at 65+, Medicare pays primary; COBRA pays secondary. If you don't have Medicare, COBRA may deny Medicare-eligible services because Medicare would have been primary. Result: you owe what Medicare would have paid (often the larger portion).
Some employer COBRA plans terminate when you become Medicare-eligible. Others continue. Read your specific plan documents. Even if COBRA continues, the cost may exceed Medicare + Medigap premium combined - making COBRA economically inferior.
Your action
- When losing employer coverage at 65+, immediately calendar your 8-month Part B SEP. End of employer coverage = day 1.
- Enroll in Medicare Part A and Part B at retirement, even if electing COBRA. Don't wait for COBRA to end.
- Compare COBRA cost vs Medicare + Medigap (or MA). COBRA premiums are often $1,500-3,000+/month for retirees; Medicare alternatives often less.
- If keeping COBRA temporarily: enroll in Medicare anyway. Medicare primary, COBRA secondary.
- Notify COBRA administrator of Medicare enrollment. Some plans terminate COBRA at Medicare entitlement; others continue.
- Save all documentation: end of employer coverage date, Medicare enrollment date, COBRA election date.
Where people lose money or access
Edge cases
- Medicare Special Enrollment Periods: medicare.gov/basics/get-started-with-medicare/sign-up/when-can-i-sign-up-for-medicare.
- Part B late enrollment penalty: medicare.gov/basics/costs/penalties/part-b-late-enrollment-penalty.
- BCRC for MSP: 1-855-798-2627.
- SHIP help: 1-877-839-2675 or shiphelp.org.
- 1-800-MEDICARE: 24/7 federal line.
Document Special Enrollment Period rights
The rules
How it works
Multiple SEPs and protections trigger at coverage loss, with different windows. The Part B SEP is 8 months - generous, but the date is calculated from end of employer coverage, not COBRA. The Medigap guaranteed-issue right is 63 days - much shorter, easy to miss. The Part D SEP is also 63 days. All three start at end of qualifying coverage.
Documentation is critical. You need proof of: (1) what coverage you had, (2) when it ended, (3) why it ended (termination, retirement, plan discontinuation, etc.). Acceptable documents: termination letter from employer, COBRA election notice with effective dates, insurance company termination certificate, retirement notice. Save copies of everything.
Medigap guaranteed-issue rights are state-specific in some respects. Federal law protects rights for plans A, B, C, D, F, G, K, and L. Some states have additional protections for other plans or longer windows. Check with your state insurance department or SHIP.
Your action
- When losing employer coverage, immediately request documentation: termination letter, plan name, effective date of coverage, end date of coverage.
- Calendar all relevant deadlines: Part B SEP (8 months), Medigap GI (63 days), Part D SEP (63 days).
- Enroll in Part B during SEP. Coverage start date varies based on enrollment month.
- Within 63 days, apply for guaranteed-issue Medigap if needed. Provide documentation of qualifying coverage loss.
- Within 63 days, enroll in Part D if not already enrolled in creditable coverage.
- Save all documentation in one folder. Critical for any future dispute.
Where people lose money or access
Edge cases
- Medicare SEPs: medicare.gov/basics/get-started-with-medicare/sign-up/when-can-i-sign-up-for-medicare.
- Medigap guaranteed-issue rights: medicare.gov/medigap.
- State insurance departments: naic.org/state_web_map.htm.
- SHIP (free counseling): 1-877-839-2675 or shiphelp.org.
- 1-800-MEDICARE: 24/7 federal line.